Signs Your Organization Needs an FNOL Partner
As an insurance provider, your top priority is customer satisfaction. Of course, this is followed closely by low claim costs and quick resolution times. Many insurance companies make small yet significant mistakes. It’s easy to believe your company is the only one that can service your policyholders to the standards you’ve worked so long and hard to achieve, especially when it comes to the first impression – that first call from your customer reporting the claim. But this “I can do it myself” approach can be just the thing holding your organization back from achieving the goals you’ve been working so tirelessly to accomplish.
Questioning if you may need a better FNOL solution? Here are a few signs you should consider an FNOL partner for your company.
1. Looking to reduce expenses
For a lot of companies, this is a scary time. And in a time like this, eliminating unnecessary expenses is key. It’s no secret that maintaining an in-house team for your FNOL needs is much more costly than engaging a vendor. Staffing in-house employees comes with salaries and benefits as well as office space and equipment. Working with a third party greatly decreases, if not eliminates all together, these costly operating expenses.
2. A decline in customer satisfaction
No matter how great a product you have, if your customers aren’t happy, your organization, and your bottom line, will feel it! We live in an impatient world. Oftentimes, if your policyholder waits on hold for more than 30 seconds, they won’t hesitate to share their frustration, either with their friends, or your adjusters, or both. An FNOL partner can help you consistently provide your customers with an enjoyable claim reporting experience ultimately leaving them with a higher sense of trust in your ability to handle their claim with care.
3. The dreaded sales stall
Have you noticed your company hasn’t seen any substantial growth recently? Or maybe your market has grown but your organization still hasn’t. This is a key indicator that something isn’t quite working. There could be many reasons your sales have flatlined, such as low customer satisfaction or your focus just isn’t where it should be. It’s no surprise that engaging a vendor for your claim reporting needs is the easy solution to your stall - you can substantially lessen your team’s workload and shift your focus to your core functions and achieving your goals.
It can be hard to loosen the reigns and have confidence a third party can provide quality service on your behalf. Lucky for you, QRM is not your average FNOL partner. QRM is a full-service incident response center that offers fully customizable FNOL solutions to fit the individual needs of each of our clients. We are experts to the insurance industry, focused on elevating your customer’s claim experience with services backed by the QRM Guarantee. If we don’t meet your expectations, you don’t get billed. Guaranteed! Don’t believe it? Call QRM today, after all, this is your reputation we’re talking about!